Privacy policy and data handling at Winrolla

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Winrolla
Winrolla Privacy

Winrolla publishes this privacy policy to explain the information we collect through our website, why we use it and the choices available to you. It covers the winrolla.app website and applies to visitors aged 18 and over.

Scope of this privacy notice

This notice applies to information processed when you visit winrolla.app, contact our editorial team or use any account or payment facility connected with the service. It does not replace the privacy information shown to you when you open an account or complete another specific activity.

Winrolla is responsible for the information described in this notice. We only process information that we have a lawful reason to use and we limit it to the purposes described below.

Categories of information

Technical information may include your IP address, device type, browser, operating system, approximate location and pages visited. We use this information to operate the site, understand how its pages perform and protect the service from misuse.

Information you provide may include your name, email address, account details, payment information, verification records and correspondence with us. When you use a payment method, the relevant card or bank statement details may be retained for account verification, transaction records and regulatory checks.

Communication records, including emails and support messages, may also contain information you choose to include. We keep only the details needed to answer your request, maintain our records and address any subsequent concern.

Lawful basis for processing

We process information where necessary to provide the service, respond to enquiries and meet our legal obligations. We may also rely on legitimate interests in securing the site, understanding its use and improving our communications, provided those interests do not override your rights.

Where consent is the basis for a specific processing activity, you may withdraw it at any time. Withdrawal does not affect work carried out before consent was given.

We may share information with service providers that support hosting, security, payments, identity checks, communications and website operation. These providers receive the information needed to perform their function and are expected to protect it.

We may also disclose information where required by law, to respond to valid official requests or to protect the rights, property or safety of Winrolla, our users or the public. We do not sell personal information.

Information connected with an account, payment or identity check may be shared with the relevant payment provider or verification supplier. The amount sent depends on the check required and is limited to what that provider needs to complete it.

You may ask us to confirm whether we hold your personal information, provide a copy, correct inaccurate details, delete information, restrict processing, transfer certain data or object to processing based on legitimate interests. You can also withdraw consent where consent is the basis we rely on.

To exercise a right, email [email protected] with enough information for us to identify your request. We may ask for verification before acting on it. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Storage, security and cookies

We retain information for as long as it is needed for the purpose for which it was collected, including account administration, payment and verification records, legal duties and complaint handling. Retention periods reflect the records involved rather than one blanket period for every category.

Technical and security measures protect information while it is held and processed. Browser controls can remove stored information or block some cookies, although disabling every cookie may affect parts of the site. Our email and support records also remain available to authorised staff who need them.

Children and minors

Winrolla is for people aged 18+. We do not knowingly collect personal information from children. Parents and guardians of a child sharing an internet-enabled device should use suitable parental-control software and check activity regularly.

Gambling should remain entertainment rather than an obligation. If you need support with your own gambling, free and confidential help is available through BeGambleAware.org and the National Gambling Helpline on 0808 8020 133.

Changes and contact

We may update this notice when the website, our processing activities or the law changes. The current version will remain available on this page, and material changes will be identified by an updated date. Questions about this notice or our handling of information can be sent to [email protected].

Last updated: 25 March 2026.

Access to this site is restricted to persons aged 18 and over (18+). For free, confidential support with gambling, visit BeGambleAware.org.